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You saw the video now GET THE BOOK: www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at http to plant your Gripe & get results. There is now a video response: www.youtube.com Full Story: www.davecarrollmusic.com - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at twitter.com . Video Produced by Curve Productions of Halifax, www.curveproductionsinc.com.

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Visit www.UnitedBreaksGuitars.com for case studies and highlights from Dave's speaking tour. For more of Dave's music visit http Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at gripevine.com to plant your Gripe & get results. UBG#2 -On Tuesday August 5 we reconvened at the field behind the Station 41 fire department in Waverley NS to shoot the second video in the trilogy, United Breaks Guitars Song 2. Once again, everyone volunteered their time and talent to produce an outstanding video; however, Song 2 was a much bigger production than United Breaks Guitars. In addition to the main roles, we had nearly 100 extras in the cast and in order to say everything we wanted to say with the video, we required a broken guitar, an imitation broken guitar, a 40 foot high scissor lift, a limousine (complete with secret service agents), one genuine imitation space capsule, a space suit, a tuba, 3 suits of German Lederhosen, a canoe, one white panel van and a woman willing to wear tights and a big dollar sign.

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Visit www.UnitedBreaksGuitars.com for case studies and highlights from Dave's speaking tour. For more of Dave's music visit http www.davecarrollmusic.com. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at gripevine.com to plant your Gripe & get results.

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Bob Taylor lends his support to Dave Carroll and guitar players everywhere. Taylor has had an artist relationship with Dave for several years now. In 2006, our owners magazine, Wood&Steel, reviewed Daves CD, Sunday Morning. As weve had an ongoing relationship, we have made the offer to replace and/or further repair his damaged 710ce. As a Taylor artist, weve offered Dave our support, a choice of a new guitar and to re-repair the damaged 710ce. Dave and his bandmate Julian made the trip to the Taylor factory in July and have met many of our staff. Well also be running a story on Daves experiences in the fall issue of Wood&Steel.

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Dave Carroll would like to say a little something in response to all of the feedback on YouTube. For more info: www.davecarrollmusic.com videos created by: www.curveproductionsinc.com

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www.johnennis.tv — Dave Carroll is not the only music fan upset at United Airlines. (See his saga here: www.youtube.com

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In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and Dave Carroll's Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. He discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people he communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate him for his loss. So he promised the last person to finally say no to compensation (Ms. Irlweg) that he would write and produce three songs about his experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. Can't wait to hear them!!! Visit davecarrollmusic.com for all the details!

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[Short Version: Song Only - a remix of the tune can be found here tinyurl.com ] On June 14th, 2009 - Northwest Airlines baggage handlers damaged Bing's Folkcraft double-neck mountain dulcimer on flight 2363 from Detroit, MI to Ft. Wayne, IN. Many people requested that Bing write a song about the situation, much like Tom Paxton did in his tune "Thank You Republic Airlines." When Dave Carroll released the video for "United Breaks Guitars", Bing saw an opportunity for even more awareness in the area of baggage handling guidelines for airlines, not to mention perhaps an opportunity to have Northwest finally hear his story out and pay for the damages inflicted by their ground crew. "Only A Northwest Song" was written and recorded on Friday, July 10th with the video following later that night.

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Seventy-five years ago, a shoot-out with John Dillinger and "Baby Face" Nelson in the woods of Wisconsin went horribly wrong. More at: www.fbi.gov

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Ripped off: Century Link and Dish Network are trying to steal $204.61 from me by billing me for services I did not use, after a contract ended. They claim I owe them a pro-rated fee for the extra time it took to "Port" my home phone to another provider. The Scam, Lie, and theft is that they are charging me for a delay that was caused when one of their employees arbitrarily reversed my cancellation of services, and they are billing me for the delay. NOT LEGAL. DISH Network for their part are billing me for an HD upgrade Installation (through Century Link) after canceling my bundled Dish services. They back-billed me on the old canceled contract for a service that was included in the NEW HD For Life Contract I signed with them. HD For Life includes: Free Installation, upgrade HD DVR's and 3 months Free HBO/Showtime are included when you sign a 2 year contract and sign up for auto billing....which I did. If you have similar problems, watch the Video and send me an email. Both of these Scumbags demand payment from me knowing full well that the facts support that I owe them nothing.

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www.jalenrose.com twitter.com Oklahoma City with Kevin Durant and Russell Westbrook or the Boston Celtics with Rajon Rondo - which team would Jalen Rose rather play with?

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At United We Love Guitars! United Airlines hires Dave Carroll to write and produce a jingle for their new "Guitar Friendly" carriage policy (spoof). Concocted by Michael Blanton of Oil Springs, KY. Hope you enjoy!

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My first lyrics video. Please rate and comment! No copyright infringment intended.

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[Song only version is here: www.youtube.com This is the 125th episode of The Dulcimerica Video Podcast. A remix of the song can be found here: tinyurl.com On June 14th, 2009 - Northwest Airlines baggage handlers damaged Bing Futch's Folkcraft double-neck dulcimer on flight 2363 from Detroit, MI to Ft. Wayne, IN. Many people requested that Bing write a song about the situation, much like Tom Paxton did in his tune "Thank You Republic Airlines." (Read the gory details here: tinyurl.com When Dave Carroll released the video for "United Breaks Guitars", Bing saw an opportunity for even more awareness in the area of baggage handling guidelines for airlines, not to mention perhaps an opportunity to have Northwest finally hear his story out and pay for the damages inflicted by their ground crew. "Only A Northwest Song" was written and recorded on Friday, July 10th with the video following later that night.

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Musician Dave Carroll saw his guitar being mishandled by the baggage carriers at United Airlines. Nine months later he was denied compensation. So he wrote a three-part musical trilogy, "United Breaks Guitars." The original video has been seen 8.8 million times and is the 12th most-watched video in the history of YouTube. Dave talks about the experience in this 9-minute video interview.

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Milwaukee Irish Fest 2009. The quality stinks because I was so excited to hear the song live. Really I just wanted to show it to my mom, but I thought I'd share....

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Musician Dave Carroll tells the story of how his customer complaint video "United Breaks Guitars" became on online sensation, at the BRITE '10 conference. Carroll shares his music and discusses how United changed its ways, and the lessons for customer service in an age of social media. The BRITE '10 conference on brands, innovation and technology is hosted by the Center on Global Brand Leadership at Columbia Business School. Learn more at www.briteconference.com or http

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Dave Carroll's song about United Airlines employees breaking his Taylor guitar while enroute to a gig and the Airline's poor actions

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Steven shows support for the band by choosing another airline other than United for flights next month and offering to let Dave borrow his own Taylor guitar if Dave ever gets to San Diego. Dave's original video is posted here: www.youtube.com

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www.CaseXtreme.com This is a demonstration on how to properly pack a guitar for airling travel.

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www.Casextreme.com Man chucks guitar off roof trying to act like a luggage handler to prove that if a guitar is packed correctly it won't break. Find out how at

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Meet Dave Carroll who is @DaveCarroll on Twitter. Dave is a social innovator, musician and famous for his United Breaks Guitars song and video. This video taken at Crown Towers Hotel, Melbourne, Australia in August 2011 as part of Iggy Pintado's #RealTweeple Project.

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www.CaseXtreme.com United Broke my Guitar then i invented the Clam CaseXtreme Fly it Safe Case to keep the Gorillias from doing it again. 10 years later still no problems when flying. See link below me throwing it off the roof www.youtube.com

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Video Cam Direct Upload

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United Breaks Guitars by Dave Carroll is the ultimate customer NON-service payback. Ever been knocked back on an insurance claim? Or refused warranty? For most of us, we persist for a while and then give up. Not Dave Carroll. He was so angry, and reminiscent of that brilliant 1976 film Network, with Aussie actor Peter Finch, he decided to do something about it. And something creative at that. A Viral payback campaign using his own skills as a musician, to write three songs, produce them and also produce a professional video and post it to YouTube. Brilliant! This video is a quick look at the strategy Dave Carroll has used to make a statement against United Airlines and to promote his music and his band. It look at how he has leveraged the viral capacity by utilysing YouTube and Twitter to get his PR message out fast. www.lancescoular.com

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Dave Carroll does it again with his second song! Now listen and sing along to United Breaks Guitars 2 with lyrics from Planesandthings Productions. Thanks For Watching. NO COPYRIGHT HARM INTENDED. ALL CREDIT GOES TO MR CARROLL. Please Sub,Rate,Comment. Thanks! Check out my other vids too!

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My 3 year old son singing United Breaks Guitars. He absolutely loves the song and the video

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Established brands are struggling with how to engage with customers in a social media world. Join brand consultant Jay Milliken as he discusses the real cost of waiting to participate in social media.

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How Many Days? Day 830 Sons Of Maxwell, a band from Halifax, Nova Scotia, Canada had their Taylor guitar broken on a United Flight. United Airlines would do nothing to compensate or replace the guitar, so the band wrote a song called "United Breaks Guitars" and made a music video which has now been on CNN, etc and giving United a kick in the ass. Here is my support!Filmmaker Gavin Michael Booth is on a mission to meet the Hollywood professionals that have inspired him in his career thus far. Steven Spielberg, Kevin Smith, Jimmy Eat World, Zach Braff, Tom Anderson, Robert Rodriguez, Quentin Tarantino, Matt Damon and Ben Affleck, Johnny Depp, Harry Knowles, Dan Mirvish, Bryan Singer, and Ellen DeGeneres. Click here to see the daily video journals from Gavin as he asks, pleads, begs, whines for these people to sit down for dinner and offer advice and encouragement for his directing career. If you have a lead... contact Gavin: 519.560.1673 aap_gavin@hotmail.com

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my new vid about a viral vid

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www.CaseXtreme.com Man tosses his guitar off his roof trying to act like a luggage handler at an airport. This time it didn't break the guitar. Find out how to pack your guitar or what ever else.

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Cameron (3) and Owen (2) sing "United Breaks Guitars".

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Purchase your Copy of "United Breaks Guitars: The Power of One Voice in the Age of Social Media" Today at: www.unitedbreaksguitarsbook.com Since "United Breaks Guitars" emerged, nothing is the same — for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

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This is a great example of the power of modern communications. I just discovered this video via another legal website that I use for research and study. The video is now almost 3 years old and has had more than 11 million hits. And it's still online and still receiving comments. I am also a million mile + flier with United Airlines, and have become more disenchanted with them all the time. They refuse to refund two $35 charges to my wife's credit card for premium seating which she should have received complimentary as a premium flier. But beyond that, we'll compare UA's response to a recent incident I had with Apple. Actually, there's no comparison! So many lessons to be learned from this. We'll discuss on The Michael Brown Show on NewsRadio 850KOA from Denver, Colorado.

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Dave played a house concert at Lift the Wind Concert Series, in Nova Scotia an acousticroof.ca house concert venue

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Conversation with Dave Carroll about the 'United Breaks Guitars' experience at the NewComm Forum in San Mateo, CA.

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Hosts: Amber MacArthur and Sarah Lane Amber & Sarah chat with Dave Carroll, star of "United Breaks Guitars" & co-founder of Gripevine.com, a Google+ bookmarking tip, Chill.com is Pinterest for videos, & more! Guest Dave Carroll Download or subscribe to this show at twit.tv/tsh. We invite you to read, add to, and amend our show notes. Bandwidth for The Social Hour is provided by AOL Music and Spinner.com. Running time: 1:02:31

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A stunning rendition of "United Breaks Guitars" by our son, Dave Carroll's biggest two-year-old fan. We bet that NO ONE has watched the United Breaks Guitars video more times, including Dave's mom.

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wordofmouthmedia.blogspot.com Chicke Fitzgerald, CEO of Solutonz Media applauds Dave Carroll's use of word of mouth media for voicing his displeasure with United's treatment of his guitar on a recent flight.

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